Faulty or damaged items
If your item arrives damaged, get in touch straight away and we will sort it out as quickly as we can. You choose whether you would rather have a refund or a replacement curtain.
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(+44) 074 888 132428am to 4pmThank you for choosing Sound Escape soundproof curtains. So you know exactly where you stand after buying, we have set out our terms plainly below.
Please read the points below so you understand how our returns and refunds work.
If your item arrives damaged, get in touch straight away and we will sort it out as quickly as we can. You choose whether you would rather have a refund or a replacement curtain.
To cancel, email us within 12 hours of placing your order. After that we start making your curtains to measure.
Cancel within 12 hours of ordering and you get a full refund. Depending on your payment method it can take a few working days for the money to reach your account.
You have 14 days from receiving your order to cancel. Return postage is at your own expense.
The right to cancel does not apply to goods made to your specification or clearly personalised. Made-to-measure curtains are therefore outside the 14-day cancellation right.
You can still return them if they do not match the description or arrive damaged.
If you wish to cancel, complete this form and send it to our email address.
I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale for the following goods:
Received on
Name of consumer(s) Address of consumer(s) Signature of consumer(s) (only if this form is on paper) Date(*) Delete as appropriate.
