Autumn offer: Save 10% when buying 2+ curtains • Code AUTUMN10
(+44) 074 888 132428am to 4pmThe terms that apply when you use sound-escape.co and buy our soundproof curtains.
This website is operated by Sound Escape. Throughout the site, the terms “we”, “us” and “our” refer to Sound Escape. Sound Escape makes this website, including all information, tools and services available on it, available to you as a user, subject to your acceptance of all the terms, conditions, policies and notices set out here.
By visiting this website and/or buying one of our products, you agree to the terms below, including any additional conditions and policies referred to in them.
Please read these terms carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by them. If you do not agree, you may not access the site or use any of its services.
Any new features or tools added to this shop in future will also be subject to these terms. You can always view the current version on this page. We reserve the right to update, change or replace any part of them by posting the amended version on our website.
Our online shop runs on WordPress. Our hosting provider supplies the technical infrastructure through which we are able to offer you our products and services.
Automattic Inc.By agreeing to these terms, you confirm that you are of legal age in your country or region of residence, or that you have obtained consent where required.
You must not use our products for any unlawful or unauthorised purpose, and you must not, in using our services, breach any law that applies to you, including copyright law.
You must not transmit worms, viruses or any other malicious code.
You acknowledge that content you submit, other than your card details, may be transferred unencrypted. Card details are always encrypted when transmitted across networks.
You agree not to reproduce, duplicate, copy, sell, resell or otherwise commercially exploit any part of our website without our prior express written consent.
The headings used in this agreement are for convenience only and do not affect the content or interpretation of these terms.
Our prices may change at any time. Contracts already entered into are unaffected.
Some products may be available in limited quantities only. Returns and exchanges are handled solely under our returns policy.
We do our best to show the colours and images of our products as faithfully as possible. We cannot guarantee that the colours shown on your screen are an exact match for the finished product.
We reserve the right to limit sales of our products or services to particular territories, and to limit the quantities available. Product descriptions and prices may be changed at any time without notice.
You agree to provide current, complete and accurate order and account details for every order placed through our shop, and to keep your account details up to date so that we can complete your order and contact you if needed.
For more detail, see our returns policy.
If you send us content at our request, for example as part of a competition, or send us creative ideas, suggestions, plans or other material unprompted, whether online, by email or otherwise, you agree that we may use, edit, copy, publish and distribute it without restriction and without any obligation to you.
You agree that your submissions will not infringe anyone else's rights, including copyright, trade mark, privacy or personality rights. Submissions must not be unlawful, abusive or obscene.
Personal data you submit through our shop is handled in accordance with our privacy policy.
In addition to the restrictions set out in the general terms at section 2, you must not use the website or its content:
We do not warrant that our services will always be uninterrupted, fast or error free.
You agree that your use of, or inability to use, this website is at your own risk. Unless expressly stated otherwise, the products and services offered on this site are provided on an “as is” and “as available” basis. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
You agree to indemnify and hold harmless Sound Escape, its parent company, subsidiaries, affiliates, partners, officers, directors, agents and employees against any claim or demand, including reasonable legal fees, brought by a third party as a result of your breach of these terms or of any applicable law.
You can always view the current version of these terms on this page.
We reserve the right to update, change or replace any part of these terms by posting the amended version on our website. Please check this page from time to time. Continuing to use the site after a change has been published counts as acceptance of it.
12.1 — Goods must be as described and of satisfactory quality
Under the Consumer Rights Act 2015, everything we sell you must be of satisfactory quality, fit for purpose and as described. That means the product should do what curtains of this kind are normally expected to do, and match the description, images and specifications shown on our website.
12.2 — What you can ask for
If a product is faulty, you have a short-term right to reject it and claim a full refund within 30 days of receiving it. After those 30 days, and for up to six months, you can ask for a repair or a replacement; if that is not possible or does not resolve the problem, you can claim a refund, which may be reduced to reflect the use you have had.
For the first six months after delivery, any fault that appears is presumed to have been there from the start, unless we can show otherwise. After six months, and for up to six years in England, Wales and Northern Ireland (five years from discovery in Scotland), you may still have a claim, but the burden of proof is on you.
12.3 — What is not covered
These rights do not cover normal wear and tear, damage caused by not following the care instructions supplied, accidental damage, or use other than that for which the product is intended. Machine washing a curtain that is marked dry clean only falls into this category.
Your statutory rights apply whatever any additional commercial guarantee may say, and are not affected by it.
12.4 — Making a claim
To make a claim, contact our customer service team at our email address, quoting your order number and describing the problem. Photographs are helpful wherever possible.
Any complaint should be sent in writing to our email address. We aim to reply within 24 hours and to resolve matters directly wherever we can.
If we cannot settle a complaint between us, you may be able to refer the dispute to an alternative dispute resolution (ADR) provider. ADR is a way of resolving disputes without going to court. We are not currently signed up to a particular ADR scheme, but we will not unreasonably refuse to take part in one where a complaint cannot otherwise be resolved.
Nothing in these terms affects your statutory rights, or your right to bring a claim in the courts of England and Wales.
Questions about these terms should be sent to our email address.
Globale Ecom Technologies LLCReturns
You have 14 days from receiving your order to cancel. Where the reason for return is our error, we cover the return postage. To return an item, complete the cancellation form
Return address:
1309 Coffeen Avenue STE 1200Because our curtains are made to your own measurements, most returns cannot be accepted. Each curtain is cut and sewn to the specifications you provide, and cannot be resold. This exception is set out in the Consumer Contracts Regulations 2013 and does not affect your rights if a product is faulty or does not match its description.
Delivery
Delivery itself normally takes around 5 working days. Depending on the destination, your order is delivered by one of our courier partners. Delivery across the United Kingdom is free.
Our made-to-measure soundproof curtains take around 3 to 5 working days to produce. Other products are usually dispatched within 24 hours.
