Your data, explained plainly

Collecting data

We collect data when you visit our site, create an account, place an order, sign up to our newsletter or fill in a form. That may include your name, postal address, email address, phone number and/or the last four digits of your payment card.

How we use it

We may use the data we collect to:

• tailor your experience to what you actually need;
• improve our website;
• improve our customer service and support;
• contact you by email;
• run competitions, promotions or surveys.

Keeping your data safe

We use a range of security measures to protect your personal data, including modern encryption for any sensitive information sent over the internet.

Cookies

Our cookies make the site easier to use and let us recognize returning visitors. They can also improve your experience by noting your interests and showing you relevant content. You are free to refuse them in your browser settings, though some parts of the site may then work less well.

Google Ads retargeting and Google Analytics

Google Analytics

We use Google Analytics to understand how visitors interact with the site. It collects information anonymously and reports on usage trends without identifying individual visitors. You can read Google's privacy policy and opt out of Google Analytics.

Google Ads retargeting

We use retargeting to show relevant ads to people who have already visited our site. These ads may appear on third-party sites, including Google, based on what you looked at here. You can turn this off in Google's ad settings.

Consent

By using our website you agree to this privacy policy.

Your rights

Under Canadian privacy law, and in particular if you live in Québec, you have the right to:

• know what personal information we hold about you and how we use it;
• request a copy of that information;
• ask us to correct inaccurate information;
• ask us to delete the information we hold about you;
• receive your information in a structured, commonly used format (Québec);
• withdraw your consent to the use of your information for advertising and analytics;
• not be treated differently for exercising any of these rights.

To exercise any of these rights, contact us at our email address. We will acknowledge your request and respond within 30 days, as required by Canadian privacy law. We do not sell your personal information, and we do not knowingly collect information from children under 13.

Changes to this policy

If we change this privacy policy, we will publish the changes on this page.

Managing cookies and consent

We use the consent management tool “Real Cookie Banner” to manage the cookies and similar technologies on this site (tracking pixels, web beacons and so on) and the consent you give for them. Details of how Real Cookie Banner works are available at devowl.io/rcb/data-processing.

We process this information to keep a record of the choices you make about cookies and similar technologies, and to honor those choices on future visits.

Providing personal data is neither a contractual requirement nor necessary to enter into a contract. You are under no obligation to provide it. If you do not, we cannot record your consent preferences.