Faulty or damaged items
If your item arrives damaged, get in touch straight away and we will sort it out as quickly as we can. You choose whether you would rather have a refund or a replacement curtain.
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+1 (814) 702-0500Thank you for choosing Sound Escape soundproof curtains. So you know exactly where you stand after buying, we have set out our terms plainly below.
Please read the points below so you understand how our returns and refunds work.
If your item arrives damaged, get in touch straight away and we will sort it out as quickly as we can. You choose whether you would rather have a refund or a replacement curtain.
To cancel, email us within 12 hours of placing your order. After that we start making your curtains to measure.
Cancel within 12 hours of ordering and you get a full refund. Depending on your payment method it can take a few working days for the money to reach your account.
Standard, non-customized items can be returned within 14 days of delivery. Return shipping is at your own expense, and items must come back unused and in their original packaging.
Because every curtain is cut and sewn to the sizes you give us, made-to-measure orders cannot be returned once production has started. This is why we ask you to check your measurements carefully, and why the 12-hour cancellation window matters.
You can still return them if they do not match the description or arrive damaged.
To cancel an order within the 12-hour window, copy the lines below and email them to our email address.
I would like to cancel my order for the following item(s):
Received on
Your name Your address Order number Date