{"id":3456,"date":"2023-09-26T16:14:18","date_gmt":"2023-09-26T14:14:18","guid":{"rendered":"https:\/\/sound-escape.co\/uk\/?page_id=3456"},"modified":"2024-01-12T08:02:18","modified_gmt":"2024-01-12T08:02:18","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/sound-escape.co\/uk\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n\t<div id=\"gap-2037587205\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2037587205 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(22, 47, 102);\">Frequently asked questions<\/span><b><\/b><\/h1><\/div>\n\n<div class=\"row align-middle\"  id=\"row-1268710803\">\n\n\n\t<div id=\"col-1647588602\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1861718443\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1861718443 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">OUR SOUNDPROOF CURTAINS<\/h3><div class=\"accordion\">\n\n<div id=\"accordion-2844659304\" class=\"accordion-item\"><a id=\"accordion-2844659304-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-2844659304-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What noises do Sound Escape curtains reduce?<\/span><\/a><div id=\"accordion-2844659304-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2844659304-label\">\n\n<p>Sound Escape curtains are designed to attenuate many types of noise, especially the following:<\/p>\n<ul>\n<li><span style=\"color: #173982;\"><strong>Traffic noise<\/strong>:<\/span> cars, trucks, motorcycles, and even trains.<\/li>\n<li><span style=\"color: #173982;\"><strong>Neighborhood noise<\/strong>:<\/span> noise from neighbors, whether conversations, music, TVs, stairwell resonance, or lawnmowers.<\/li>\n<li><span style=\"color: #173982;\"><strong>Airborne noise<\/strong>:<\/span> airplanes on approach or departure.<\/li>\n<li><span style=\"color: #173982;\"><strong>Construction noise<\/strong>:<\/span> construction sites, particularly their machines and tools.<\/li>\n<li><span style=\"color: #173982;\"><strong>Natural noises<\/strong>:<\/span> rain, animals, and even wind.<\/li>\n<li><span style=\"color: #173982;\"><strong>Nightlife noise<\/strong>:<\/span> in areas with active nightlife.<\/li>\n<\/ul>\n<p>Additionally, the curtains reduce sound reverberation within a room, thereby improving indoor acoustics. Please note that noise reduction will be slightly less effective with high-pitched sounds.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1426255273\" class=\"accordion-item\"><a id=\"accordion-1426255273-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1426255273-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What does a reduction of 21 decibels mean?<\/span><\/a><div id=\"accordion-1426255273-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1426255273-label\">\n\n<p style=\"text-align: center;\">Here is a simulation of a 21dB sound intensity reduction. Turn up the volume of your device and click on the audio players.<\/p>\n<div class=\"row\"  id=\"row-7127999\">\n\n\n\t<div id=\"col-54141163\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1564457179\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1564457179 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1414884652\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" style=\"margin:0px 0px -17px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"74\" src=\"https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2024\/01\/NOCURTAINS-1.webp\" class=\"attachment-large size-large wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2024\/01\/NOCURTAINS-1.webp 448w, https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2024\/01\/NOCURTAINS-1-300x50.webp 300w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1414884652 {\n  width: 60%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\n<audio id=\"audio-1131-1\" class=\"wp-audio-shortcode\" style=\"width: 100%;\" preload=\"none\" controls=\"controls\" data-mce-fragment=\"1\"><source type=\"audio\/mpeg\" src=\"https:\/\/sound-escape.co\/wp-content\/uploads\/2023\/08\/Son-sans-rideau-1.mp3?_=1\" \/><a href=\"https:\/\/sound-escape.co\/wp-content\/uploads\/2023\/08\/Son-sans-rideau-1.mp3\">https:\/\/sound-escape.co\/wp-content\/uploads\/2023\/08\/Son-sans-rideau-1.mp3<\/a><\/audio>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1030822034\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-377335510\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-377335510 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_784531834\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" style=\"margin:0px 0px -17px 0px;\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"448\" height=\"74\" src=\"https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2024\/01\/WITH.webp\" class=\"attachment-large size-large wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2024\/01\/WITH.webp 448w, https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2024\/01\/WITH-300x50.webp 300w\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_784531834 {\n  width: 60%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\n<audio id=\"audio-1131-1\" class=\"wp-audio-shortcode\" style=\"width: 100%;\" preload=\"none\" controls=\"controls\" data-mce-fragment=\"1\"><source type=\"audio\/mpeg\" src=\"https:\/\/sound-escape.co\/wp-content\/uploads\/2023\/08\/Son-avec-rideau-1.mp3?_=1\" \/><a href=\"https:\/\/sound-escape.co\/wp-content\/uploads\/2023\/08\/Son-sans-rideau-1.mp3\">https:\/\/sound-escape.co\/wp-content\/uploads\/2023\/08\/Son-avec-rideau-1.mp3<\/a><\/audio>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-7127999 > .col > .col-inner {\n  background-color: rgb(242, 242, 242);\n  border-radius: 35px;\n}\n<\/style>\n<\/div>\n<p style=\"text-align: center;\">The \"With Curtains\" audio is a simulation of a 21-decibel attenuation. Keep the volume at the same level for both listening experiences to achieve the best simulation.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1147625551\" class=\"accordion-item\"><a id=\"accordion-1147625551-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1147625551-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How to choose the dimensions of my curtains?<\/span><\/a><div id=\"accordion-1147625551-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1147625551-label\">\n\n<p style=\"text-align: center;\">We recommend following our size guide:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/sound-escape.co\/uk\/guide\/\"><span style=\"text-decoration: underline;\" data-text-color=\"primary\"><strong>View the size guide<\/strong><\/span><\/a><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-3536722267\" class=\"accordion-item\"><a id=\"accordion-3536722267-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3536722267-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the thickness and weight of the curtains?<\/span><\/a><div id=\"accordion-3536722267-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3536722267-label\">\n\n<p>Sound Escape curtains have a <strong><span style=\"color: #173982;\">thickness ranging from 10 to 12 millimeters<\/span><\/strong>. This allows for the incorporation of multiple layers of acoustically insulating materials.<\/p>\n<p>As for the weight, good news: our curtains are designed to be hung on any \"standard\" quality curtain rod or track. Indeed, their density is only <strong><span style=\"color: #173982;\">760 grams per square meter<\/span><\/strong>. For example, a curtain with a drop of 250 cm and a width of 150 cm will weigh 2.85 kg.<\/p>\n<p>It is therefore quite possible to hang two of these curtains on the same rod or rail.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1378189032\" class=\"accordion-item\"><a id=\"accordion-1378189032-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1378189032-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do you have proof of the curtains' effectiveness?<\/span><\/a><div id=\"accordion-1378189032-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1378189032-label\">\n\n<p>Of course! Discover an excerpt from our Sound Escape soundproof curtain demonstration video:<\/p>\n<p><strong><span style=\"text-decoration: underline;\"><em><a href=\"https:\/\/sound-escape.co\/uk\/evidence\/\">Watch the video<\/a><\/em><\/span><\/strong><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-4293538543\" class=\"accordion-item\"><a id=\"accordion-4293538543-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4293538543-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How to place an order?<\/span><\/a><div id=\"accordion-4293538543-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4293538543-label\">\n\n<p><strong><span style=\"color: #333333;\">Ordering your soundproof curtain is easy and quick:<\/span><\/strong><\/p>\n<p><span style=\"color: #333333;\">Start by going to the top of the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/sound-escape.co\/produit\/rideaux-phoniques-21db-3-en-1\/\">product page of our soundproof curtains<\/a><\/span> and choose the options to customize your curtains:<\/span><\/p>\n<ul>\n<li><strong><span data-text-color=\"primary\">\"Curtain Drop\":<\/span> <\/strong><span style=\"color: #333333;\">Enter the height of the curtains you need.<\/span><\/li>\n<li><span data-text-color=\"primary\"><strong>\"Curtain Width\":<\/strong><span style=\"color: #333333;\"> Select the width of the curtain. Pay attention to the \"Effectively Covers\" indication.<\/span><\/span><\/li>\n<li><span data-text-color=\"primary\"><strong>\"Colour\": <\/strong><span style=\"color: #333333;\">simply select the color of your choice.<\/span><\/span><\/li>\n<li>\"<span data-text-color=\"primary\"><strong>Attachment<\/strong><\/span>\" : <span style=\"color: #333333;\">select the type of attachment that corresponds to your rod or rail.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333;\">Once selected, you can click on the \"Add to Basket\" button and place your order. There is no need to contact us beforehand to order your custom soundproof curtains!<\/span><\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1627114773\" class=\"accordion-item\"><a id=\"accordion-1627114773-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1627114773-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I order samples?<\/span><\/a><div id=\"accordion-1627114773-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1627114773-label\">\n\n<p><span style=\"color: #333333;\">Yes, this is possible!<\/span><\/p>\n<p><span style=\"text-decoration: underline;\"><a class=\"uppercase\" href=\"https:\/\/sound-escape.co\/uk\/product\/sound-escape-curtains-samples\/\"><strong>Discover our samples.<\/strong><\/a><\/span><\/p>\n<p>After clicking, you can select the colours you wish to receive. An excellent way to get a more realistic idea of the potential look of your future curtains!<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-4021903136\" class=\"accordion-item\"><a id=\"accordion-4021903136-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4021903136-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can the curtains be placed near a radiator?<\/span><\/a><div id=\"accordion-4021903136-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4021903136-label\">\n\n<p>As a precaution, we recommend a minimum distance of 10 centimeters between our curtains and a radiator.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-4054679018\" class=\"accordion-item\"><a id=\"accordion-4054679018-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4054679018-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Can I use your curtains to divide a room?<\/span><\/a><div id=\"accordion-4054679018-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4054679018-label\">\n\n<p>Yes, this is entirely possible! A window or door is not necessary to guarantee the proper functioning of our noise-cancelling curtains.<\/p>\n<div>Would you like the silver surface to be covered so that the 2 sides of your curtains are identical? It's perfectly possible! To do so, tick the \"Yes\" box under the question \"Make both sides of the curtain look, identical?\".<\/div>\n\n<\/div><\/div>\n\n<\/div>\n\t<div id=\"gap-1188107265\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1188107265 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3 class=\"accordion_title\">DELIVERY INFORMATION<\/h3><div class=\"accordion\">\n\n<div id=\"accordion-834668965\" class=\"accordion-item\"><a id=\"accordion-834668965-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-834668965-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What are the delivery times?<\/span><\/a><div id=\"accordion-834668965-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-834668965-label\">\n\n<p>We make your custom soundproofing curtains in just 5 to 7 working days after placing your order. Your order is then shipped within 24 hours.<\/p>\n<p>Once the order is entrusted to our shipping partner, delivery usually takes place within 5 working days.<\/p>\n<p>So, expect to receive your custom Sound Escape curtains in about 2 weeks.<\/p>\n\n<\/div><\/div>\n<div id=\"accordion-1228735576\" class=\"accordion-item\"><a id=\"accordion-1228735576-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-1228735576-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Which delivery company will be used?<\/span><\/a><div id=\"accordion-1228735576-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1228735576-label\">\n\n<p>Your order will be delivered by <span data-text-color=\"primary\"><strong>Royal Mail<\/strong><\/span>.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1647588602 > .col-inner {\n  padding: 0px 10px 10px 10px;\n}\n@media (min-width:550px) {\n  #col-1647588602 > .col-inner {\n    padding: 0px 40px 10px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1790100873\" class=\"col medium-3 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgba(175, 201, 233, 0);\" >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(221, 221, 221);border-radius:26px;border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\n\t<div id=\"gap-1999811473\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1999811473 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p class=\"uppercase\" style=\"text-align: center;\"><span style=\"font-size: 115%;\">\ud83d\udd0d Any more questions?<\/span><\/p>\n<p style=\"text-align: center;\">We would be happy to answer them! Visit our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/sound-escape.co\/uk\/contact\/\">Contact<\/a><\/span> page, or call us at <a href=\"tel:+447488813242\"><span style=\"text-decoration: underline;\">+44 74 88 81 32 42<\/span><\/a><span style=\"text-decoration: underline;\">.<\/span><\/p>\n\n\t<div class=\"img has-hover hide-for-small x md-x lg-x y md-y lg-y\" id=\"image_335641971\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"428\" height=\"878\" src=\"https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2023\/09\/soundescapepc1-1-5.jpg\" class=\"attachment-large size-large wvs-archive-product-image\" alt=\"\" srcset=\"https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2023\/09\/soundescapepc1-1-5.jpg 428w, https:\/\/sound-escape.co\/uk\/wp-content\/uploads\/2023\/09\/soundescapepc1-1-5-146x300.jpg 146w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_335641971 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1790100873 > .col-inner {\n  padding: 10px 20px 10px 20px;\n  border-radius: 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3456","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/pages\/3456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/comments?post=3456"}],"version-history":[{"count":0,"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/pages\/3456\/revisions"}],"wp:attachment":[{"href":"https:\/\/sound-escape.co\/uk\/wp-json\/wp\/v2\/media?parent=3456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}